Shipping

We offer free international shipping on all orders unless otherwise stated. Shipping fees, where applicable, will be clearly displayed at checkout prior to payment.

We ship to most countries and regions worldwide. Delivery availability may vary depending on destination, local regulations, customs requirements, and logistics service coverage.

Depending on your location, orders may be shipped using one or more of the following logistics providers, including but not limited to:

USPS / UPS / FedEx (United States)

DHL Express / Aramex (International express shipping)

EMS / ePacket (Standard international shipping)

Local or regional last-mile carriers, where applicable

The logistics provider is automatically selected based on destination, order size, package weight, and service availability. We reserve the right to choose the most appropriate carrier for each order.

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons, promotions, or due to unforeseen operational circumstances.

Estimated Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery may be affected by factors beyond our control, including customs clearance, carrier delays, weather conditions, or local delivery constraints.

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated, such charges are the responsibility of the customer.

Where available, tracking details will be provided via email once the order has been dispatched. Tracking availability depends on the selected shipping method and destination.

While we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by logistics carriers, customs authorities, force majeure events, or other circumstances beyond our reasonable control. Delivery timeframes are estimates only and do not constitute a binding guarantee.

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below:

Items must be unused, unworn, and in their original packaging

Certain items (including but not limited to hygiene-sensitive or customized products) may be non-returnable unless defective

Return and exchange eligibility is assessed on a case-by-case basis.

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Original shipping fees (if any), customs duties, and return shipping costs are non-refundable, unless the return is due to a defective or incorrect item shipped by us.

For any questions regarding shipping, delivery, returns, or refunds, please contact our customer service team at lumen@wovnew.com.